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May 02, 2024
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2020-2021 Official General Catalog [Archived Catalog]
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CST 117 - Problem Solving & Communication Tools An introduction to tools for problem solving, decision making and communications. This course presents several soft skill tools. Topics include: problem solving techniques, report creation, effective email and memo creation, formal and informal communication tools, and formal presentation preparation.
Credits: 3 Hours 2 Class Hours, 2 Laboratory Hours Course Profile Learning Outcomes of the Course:
Upon successful completion of this course the student will be able to:
- Solve both technical and non-technical problems using top down problem-solving techniques.
- Propose alternative solutions to both technical and non-technical problems.
- Use decision tools to solve both technical and non-technical problems.
- Evaluate and describe situational problems both verbally and in writing.
- State verbally and in writing at least four group decision making techniques.
- State verbally and in writing at least three decision and support tools.
- Identify three key components to speaking with credibility.
- Communicate with empathy and clarity.
- Use email and memos to communicate effectively.
- Create and deliver orally a professional presentation.
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