Sep 15, 2019  
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BHM 230 - Front Office Operations Management


A study of the importance of guest service, communications with one front office and other departments, reservation systems, registration techniques, and safety and security.  Accounting and night audit, reports and yield management will also be covered.  A computerized front office simulation will be used in this class.

Prerequisite- Corequisite
Prerequisite:  HOS 101 Introductions for Hospitality Freshmen, HOS 115 Hospitality Marketing and Promotions, BUS 108 Accounting for a Service Business, BIT 206 IT for Service Industries

Credits: 3
Hours
3 Class Hours
Course Profile
Learning Outcomes of the Course:

Upon successful completion of this course the student will be able to:

  1. Comprehend and enabled to describe the importance of guest service.
  2. Establish the optimum room rate (Hubbart Room Rate Formula), accurately forecasting room availability, budgeting for operations, and implementing yield management.
  3. Comprehend, demonstrate, discuss, and apply the basics of effective lodging front office management.




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