MET 164 - Quality Systems
The total quality concepts including organizational, planning, monitoring and continuous improvement of the quality function in a business environment. Students will become familiar with the planning process including defining the process, customers' needs, process measurement, analyzing data and quality improvement methods and philosophies. Topics also covered in this course include an introduction to statistical quality control and engineering ethics.
Prerequisite: MAT 096 Elementary Algebra and Trigonometry
1 Class Hour, 3 Laboratory Hours
Learning Outcomes of the Course:
Upon successful completion of this course the student will be able to:
1. Understand the concept of quality in products and services, and customer satisfaction.
2. Understand total quality management and its principles and practices in continuous process improvement.
3. Use the mathematics of collection, organization and interpretation of data to produce graphical displays.
4. Apply the basic concepts of statistics to manufacturing processes in order to conduct, analyze and interpret quantitative data.
5. Produce control charts as a method of analysis and presentation of a particular variation in a process.
6. Use Minitab statistical software package for its wide range of data analysis and graphics capabilities.
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