MDA 206 - Medical Office Management
Medical office administrative procedures, such as bookkeeping principles and practices, patient health records, insurance forms, banking and postal services, payroll records, patient accounts, office machines, mechanics of applicable medical correspondence, appointment scheduling, supplies and inventory. Emphasis on practical application of administrative techniques.
Prerequisites: MAT 090 Foundations for College Mathematics or equivalent, MDA 102 Medical Assisting Science, MDA 104 Keyboarding and Medical Word Processing
3 Class Hours, 2 Laboratory Hours
For Medical Assisting students only
Learning Outcomes of the Course:
Upon successful completion of this course the student will be able to:
1. Describe the desirable characteristics of the physical layout of the medical office.
2. Demonstrate the collaboration and creation of required medical information in role-play between the patient and the medical assistant student in: (1) registration forms, (2) creating the patient chart, (3) completion of a history and physical form, and (4) appointment scheduling.
3. Demonstrate appropriate interactions with typical, angry, scared, or problem patients, both in person and in telephone communications.
4. Discuss and practice outpatient/inpatient/other medical office referrals and paperwork.
5. Create a filing system for their laboratory results and information.
6. Discuss and use a physician fee schedule.
7. Analyze and implement correct CMS 1500 filing requirements for various insurance plans including (1) commercial, (2) managed care, (3) Blue Cross/Blue Shield, (4) Tricare, (5) Champus, and (6) Worker's Compensation.
8. Describe and demonstrate insurance claim submission guidelines and appeals.
9. Explain the legal implications associated with creating and filing insurance claims.
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