BUS 209 - Operations Management
This course aims to familiarize students with basic principles required to organize and manage service and manufacturing organizations in today’s global economy. The concepts for designing, planning and improving manufacturing and service organizations will be examined. Recent trends in sustainability and the effect they have on operations management will be studied. Topics include: productivity measures, process design, facility location and layout, project management, supply-chain management, Just-In-Time systems, inventory management, queuing models, lean manufacturing, total quality control, scheduling, and work force management.
Prerequisite: BUS 115 Business Statistics or equivalent
3 Class Hours
Learning Outcomes of the Course:
Upon successful completion of this course the student will be able to:
1. Demonstrate an understanding of the role that operations management plays in a changing global economy.
2. Calculate measures of productivity.
3. Construct Gantt charts and Critical Path Networks.
4. Use TQM tools for the generation of ideas, the organization of data, and the identification of problems.
5. Identify the four process strategies and describe how they relate to volume and variety of goods and services.
6. Develop and evaluate critical success factors affecting location selection.
7. Identify sustainability issues faced by operation managers.
8. Demonstrate critical thinking skills necessary for the recognition and solution of business problems using current operations management concepts and strategies.
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