CST 117 - Problem Solving & Communication Tools

An introduction to tools for problem solving, decision making and communications. This course presents several soft skill tools. Topics include: problem solving techniques, report creation, effective email and memo creation, formal and informal communication tools, team building and working in groups, and formal presentation preparation.

Credits: 3
Hours
2 Class Hours, 2 Laboratory Hours
Course Profile
Learning Outcomes of the Course:

Upon successful completion of this course the student will be able to:

Demonstrate critical thinking by clearly articulating an issue or problem both verbally and in writing; identifying, analyzing, and evaluating ideas, data, and arguments as they occur in their own or others' work; acknowledging limitations such as perspective and bias; and developing well-reasoned (logical) arguments to form judgments and/or draw conclusions.
Use decision tools to solve both technical and non-technical problems verbally and in writing.
Use email and memos to communicate effectively.
Create and deliver orally a professional presentation.

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